COVID-19

Thank you for clicking through to our website for further information about your eye health care during the COVID-19 pandemic.

We would like to reassure all of our patients that we are taking all precautions to protect our patients, staff and the wider community.

McCartin Street Optometrists is OPEN and if you have ANY concerns regarding your eye health, please do not hesitate to contact us via phone 56624476 and we will discuss your concerns and make a plan to assist from there.

It is important that patients with diabetes, glaucoma, cataracts and retinal problems keep up with their routine examinations.

Additionally, if you are experiencing any of the following symptoms:
– Red eyes
– Sore eyes
– Sudden change or loss of vision
– Constant blurriness
– Flashing lights
– Floaters
– Eye injuries
– Ocular foreign bodies
– Headaches

PLEASE make sure you contact us ASAP for an appointment.

Should you be experiencing an optical emergency during a time we are not open, please contact your local hospital emergency department or The Royal Victorian Eye and Ear Hospital on 99298666

Please read below some FAQ’s you may have regarding your eye health care during this time.

We appreciate your co-operation during these challenging times. It is our pleasure to still be here and of service to the South Gippsland community and beyond.

FAQ

What if I am due to be recalled for an eye test?
Under normal circumstances we would make weekly contact with patients that are due to be recalled for an eye test.
Due to the current COVID-19 situation, routine eye tests need to be delayed.
We have reviewed all patient files that have become due for an eye test individually.
If you have received a recall reminder, it is recommended that you book an appointment to monitor your ongoing eye health care.
For others, routine eye tests have been postponed and recall dates have been rescheduled for a more appropriate time in the future. We will continue to review that date depending on the Government COVID-19 guidelines.
Your file has been amended to ensure that you will be reminded to return when appropriate.

What if my vision has changed or deteriorated?
Should you have experienced significant changes to your vision you should call and discuss that with us.
It is important to note that we are still open to assist with all your eyecare needs. Call our practice and will can triage your personal situation and discuss your options.

I have broken my glasses, what should I do?
We are still here to help with all your repairs. Please call first and we will get as many details regarding your broken glasses over the phone to limit the time that you need to leave home for us to assist you in fixing your glasses.

I am out of my prescription eye drops, contact lenses and solutions, what should I do?

Call our practice to discuss these situations and we will work with you to find a suitable outcome. Did you know that you can re-order your contact lenses through our free App: Simply search ‘McCartin Street Optometrists’ in your app store.

I need a renewed referral for my ophthalmologist or have workplace or Vic Roads paperwork?
All these are things we can help you with initially over the phone. Please call our staff to discuss.

What if I have called the practice and it has been agreed I need to come in, what can I expect?
For your safety and ours, our door is currently locked. As you may have experienced in the past, we can get quite busy with many people in the practice at one time.
To comply with social distancing restrictions, attendance to our practice must now be by appointment only. All pre-booked appointments will be required to wait outside the practice on the marked locations or in your car.
Call our practice to alert our staff you are here and waiting. We will be with you in as timely manner as possible.
Once you enter our practice you will be asked to attend our public bathroom and wash your hands with soap or asked to thoroughly use the provided hand sanitiser. You will then be directed to the collection area or testing rooms.
Our practice is following all safety guidelines required of us to best adhere to all COVID-19 safety regulations during any eye tests.
Additionally, we are following a strict routine to sanitise surfaces and ourselves in between each patient in the practice.